22bd Privacy Policy

This privacy policy applies to users of the 22bd platform. When you use the 22bd website or app, you agree to the terms of this policy. This document describes in detail what types of information we collect, how it is processed, and what rights users have. To learn more about our platform, read the 22bd about us page.

This policy may be updated from time to time. If there are significant changes, we will notify you through the platform. The latest date will always be shown at the top of this page.

1. What Information We Collect

22bd collects user information in several ways. These are grouped below by type of information.

1.1 Information You Provide Directly

Information you give us when registering an account or getting in touch:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for age verification)
• bKash, Nagad, or Rocket account details (for financial transactions)
• Messages sent via live chat or email

1.2 Automatically Collected Information

Some information is collected automatically when you use the platform:

• IP address and device information
• Browser type and operating system
• Logs of which pages you visited on the site and for how long
• Cookies and session data
• Game play history and betting activity

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may verify certain information through trusted third parties. In such cases, only the minimum necessary information is processed.

2. Purposes for Using Information

22bd uses collected information only for specific and legitimate purposes. These purposes are clearly listed below:

• To create, manage, and secure accounts
• To process financial transactions including deposits and withdrawals
• To verify that users are 21+ and to comply with responsible gaming policies
• To provide customer support — via live chat and email
• To detect fraud, money laundering, and misuse
• To improve platform performance and resolve technical issues
• To send notifications or offers based on your preferences (you can opt out at any time)

We never sell your information to third parties or share it for any commercial gain.

3. Sharing and Disclosure of Information

In certain circumstances, 22bd may share some information with third parties. In all such cases, strict confidentiality agreements are followed:

3.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, technical support, and fraud prevention. They may only use the information for the specific service they provide.

3.2 Legal Obligations

We are required to provide necessary information to comply with court orders, requests from regulatory authorities, or lawful demands from law enforcement agencies.

3.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be passed to the new party. In such cases, you will be informed in advance and data protection standards will be maintained.

4. Cookies and Tracking Technologies

22bd uses cookies and similar tracking technologies on its website and app. These help improve site performance and personalise your experience.

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: Save your preferred language and settings.
• Analytics Cookies: Collect information to understand how the site is used.

You can manage cookies from your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

5. Data Security Measures

22bd uses multi-layered security measures to keep your personal and financial information safe:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Only authorised staff can access user information
• Regular security checks and audits are carried out
• Account security is strengthened through OTP verification

However, no digital system is completely risk-free. If you notice any suspicious activity, contact our support team immediately.

6. Data Retention Period

22bd retains your information only for as long as necessary. In general, data is kept while your account is active and, after account closure, for a set period to meet specific legal obligations.

Records of financial transactions and identity verification documents may need to be kept for an extended period under applicable law. Once the specified period ends, the data is securely deleted.

7. User Rights

You have several fundamental rights over your own information:

• Access: You have the right to know what information is held about you.
• Correction: You can request that incorrect or incomplete information be corrected.
• Deletion: Under certain conditions, you can request that your information be deleted.
• Restriction of Processing: In some cases, you can request that the processing of your information be limited.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise these rights or for any questions, contact our support team. We provide support in both Bengali and English, 24/7.

8. Protection of Minors' Information

22bd strictly enforces a 21+ age requirement. Use of the platform by anyone under 21 is strictly prohibited. We do not knowingly collect or store personal information from any minor.

If we become aware that a minor's information has been collected by mistake, we will immediately delete it and close the account. To learn more about responsible play, read our responsible gaming guidelines.

9. International Data Transfers

In some circumstances, your information may be processed or stored on servers located outside Bangladesh. In such cases, 22bd ensures that international data protection standards are followed and that transferred data is covered by appropriate agreements and safeguards.

10. Third-Party Links and Services

Our platform may include links to third-party services, such as payment gateways or game studios. These external services have their own privacy policies, and 22bd has no control over them. We recommend reading those policies before using such services.

11. Changes to This Policy

This privacy policy may be updated due to business needs or legal changes. If there are significant changes, we will notify you via a platform notice or email. Continued use of the platform after any changes will be taken as your agreement to the updated policy.

It is important that you also read our terms and conditions alongside this policy, as both documents together form the complete agreement governing use of the platform.

12. Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch:

• Live Chat: directly from any page on the platform — available 24/7
• Email: [email protected]

Our support team is able to assist in both Bengali and English.