22bd FAQ — Answers to Your Questions

22bd has four VIP tiers in total:

Bronze — up to 0.4% weekly cashback.
Silver — up to 0.8% weekly cashback.
Gold — up to 1.1% weekly cashback.
Platinum — up to 1.5% weekly cashback.

You can move up to a higher tier through regular and active play.

VIP progress at 22bd depends on your regular and consistent play. You start at Bronze and can move up to Silver, Gold, and the highest tier, Platinum.

The more actively you play — in casino, slots or sports betting — the sooner you create the opportunity to reach the next tier. You can find the full details of each tier's benefits on the 22bd VIP page.

22bd VIP members receive priority support, early access to special promotions, and personalised offers at higher tiers, in addition to weekly cashback.

Platinum members get up to 1.5% weekly cashback and enjoy direct priority access to customer support.

At 22bd, weekly cashback is added directly to your account balance. Cashback funds can generally be used under normal terms; check with support for specific conditions.

Note that wagering requirements apply to the welcome bonus — those are separate rules from cashback.

No. Cashback for a previous week is calculated at the rate of the tier you were in that week. The new rate takes effect from the week after you move up to the new tier.

For example — if you upgrade to Silver on a Monday, you will receive cashback at 0.8% from the following Monday; the previous week's calculation is already finalised at the Bronze rate.

When logging in to 22bd Login from a new device, you may need to complete an additional verification step for security — usually an OTP is sent to your mobile.

If your number and password are correct, there is no issue logging in from a new device. The same account can be used on multiple devices, but avoid keeping multiple sessions active at the same time.

Click the "Forgot password?" option on the login page. Enter your registered mobile number and an OTP will be sent. Verify the OTP and set a new password.

To create a secure password, use a mix of uppercase and lowercase letters, numbers, and special characters, and it is best not to use the same password anywhere else.

Generally, a username cannot be changed once set. So when registering, choose a username you will be comfortable using for a long time.

To update your mobile number or email, contact live chat support — the change may be possible after verification.

To change important details such as your name or date of birth, you will need to contact 22bd customer support. Documents may be requested to verify your identity.

Please note that it is important to keep your account information accurate and correct — especially during withdrawals, it must match the name on your wallet.

Yes, you can request to temporarily pause or permanently close your account at 22bd. This option is provided as part of responsible gaming.

For such requests, contact us via live chat or support email. See the Responsible Gaming page for more details.

The minimum withdrawal amount at 22bd is ৳1,000. Whether you withdraw via bKash, Nagad, or Rocket, this limit is the same for all methods.

The minimum deposit amount is ৳100. A withdrawal request cannot be made until the minimum withdrawal amount is available in your balance.

If you receive a welcome bonus, you must meet the wagering requirement before withdrawing it. At 22bd, the bonus amount must be wagered 10 times.

Example: If you deposit ৳1,000 and receive a ৳2,000 bonus, your total balance is ৳3,000 — you must complete ৳2,000 × 10 = ৳20,000 in wagers before withdrawing the bonus. After the requirement is met, you can withdraw in the normal way.

Yes, to withdraw at 22bd, the bKash, Nagad, or Rocket number you want to send money to must be registered in your own name.

It is not possible to send money to a wallet in someone else's name, and this is also important for account security. The name on your account and the name on your wallet must match.

A pending status means the request is being processed. At 22bd, it is generally completed within 10–45 minutes. If more than 45 minutes have passed and the money has not arrived, contact live chat immediately with your transaction ID.

Double-check that the wallet number is correct and that it is registered in your own name.

Yes, you can withdraw via Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank — but anyone can open a Rocket mobile wallet, not only Dutch-Bangla Bank current or savings account holders.

bKash, Nagad, and Rocket are equally supported for both deposits and withdrawals at 22bd.

The 22bd Android APK and iOS app are available through official channels. For more details about the app, see the 22bd App page.

Do not download the APK from anywhere other than the official source — there may be security risks. You can find information about the 22bd APK on a separate page.

The 22bd app generally runs on Android 6.0 (Marshmallow) or later and iOS 12 or later. Older devices can also access the site through a browser.

It is recommended to keep your phone's operating system updated for the best performance. Contact support for questions about compatibility with a specific device.

If a round was in progress when the connection dropped, the result of that round is saved in most cases once you reconnect.

In a live casino game, you may not be able to return to the previous table after reconnecting. If you feel a bet was not settled correctly, check the game history and contact support with the transaction ID if there is an issue.

The dedicated 22bd app offers faster loading and push notifications. However, the site is also fully responsive in a mobile browser — all games, deposits, and withdrawals work.

Before installing the app on a new device, you can try it from a browser first. The gaming experience is the same quality in both cases.

The 22bd iOS app is available through official channels. The specific installation instructions for Apple devices can be found at the official source.

You can also use 22bd fully from the Safari browser on iOS — no games or features are missed. For any issues with installing the app, contact live chat support.